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Answers about listings, reviews, levels and your account. No sign-in needed.
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Browse by topic
Short, practical answers. Each topic links to the full guide.
Getting started
Create an account, set up your profile and find your way around.
Listings & pricing
What's free, what's paid, and how listings expire and renew.
Reviews & levels
How ratings work and how sellers move up levels.
Account & security
Signing in, passwords, two-factor authentication and privacy.
Payments for listings
Paying for extra listings and boosts with PayPal.
New to Kits?
The full guide for clients and freelancers, with pricing, levels and ranking in one place.
Read how Kits worksCommon questions
The things people ask us most.
I didn't get the verification email
Check your spam or promotions folder first. You can send a new code from the email confirmation page.
How do I renew an expired listing?
Open your profile and renew the listing from there. A listing that isn't renewed within 3 days of expiring is deleted for good.
How do I pay for an extra listing or a boost?
Payment goes through PayPal, in US dollars. You see the price before paying, and PayPal emails you a receipt.
How do I get the Company label?
Write to us with your company email and website. After review, your profile gets the Company label.
Can Kits help if a client or freelancer doesn't pay?
Payments between clients and freelancers don't go through Kits, so we can't recover money. You can report the user or the listing, or write to us below, and the team will take a look.
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